FAQ

Shipping

Can I pick up my order?

Yes, we have local pickup available in Pembroke, NC.

Do you ship overseas?

We currently only ship within the United States.

Returns and Exchanges

Can I return my item?

Yes, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unwashed, with tags, and in its original packaging when applicable.

To start a return, you can contact us at info@lumbeeoutfitters.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@lumbeeoutfitters.com  or on any of our social media accounts.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues

What if my item is damaged or there is another issue?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

How do I exchange an item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Can I get a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too.